Your Safety Matters

Safety Guidelines

Your safety is our top priority. Learn how to stay safe while using MobiWallet and our ride services

Built-in Safety Features

Multiple layers of protection to keep you safe

Real-Time Tracking
Share your ride location with trusted contacts in real-time. They can follow your journey and know when you arrive safely.
Emergency Assistance
Quick access to emergency services with a single tap. Your location is automatically shared with emergency responders.
Driver Verification
All drivers undergo background checks and identity verification. View driver ratings and trip history before you ride.
Trip Recording
Optional audio recording during rides for added safety. Recordings are encrypted and only accessible if needed.
Trusted Contacts
Add trusted contacts who can track your rides and receive notifications about your trips automatically.
24/7 Support
Round-the-clock safety support team ready to assist you with any concerns or emergencies during your rides.

Rider Safety Tips

Best practices for a safe ride experience

Verify driver and vehicle

Always check the driver's photo, name, license plate, and vehicle model match the app before getting in.

Share trip details

Use the share trip feature to let friends or family know your route and expected arrival time.

Sit in the back seat

The back seat provides more personal space and easier exit options if needed.

Wear your seatbelt

Always buckle up for every ride, no matter how short the journey.

Don't share personal info

Avoid sharing personal details like your home address, phone number, or workplace specifics.

Don't ride if uncomfortable

Trust your instincts. If something feels wrong, cancel the ride and request another driver.

Financial Safety

Protecting your money and financial information

Never share your PIN or password

MobiWallet staff will never ask for your PIN, password, or verification codes. Keep these confidential at all times.

Monitor your transactions

Regularly check your transaction history for any unauthorized activity. Report suspicious transactions immediately.

Enable two-factor authentication

Add an extra layer of security by enabling 2FA. This requires a verification code in addition to your password.

Beware of scams

Be cautious of unsolicited calls, emails, or messages asking for account information. Always verify through official channels.

Report a Safety Issue

If you experience or witness any safety concerns, report them immediately to our safety team

For immediate emergencies, always call local emergency services first